Secure customer experience
around the clock
Boost operational resilience, and protect your customers’ experience with our 24/7 NOC as a Service.
NOC as a Service
MoovingON Provides Peace of Mind at Cloud Operations
We proactively monitor your entire cloud production stack, including infrastructure, logs and moist important the applications, to ensure optimal performance and minimal downtime.
Providing Confidence
Achieve your business goals with a piece of mind
Staying in control
Keeping a finger on the pulse
Always Proactive
Prevent problems before they “meet” the customer
About the Service
WORLD-CLASS NOC SERVICE
Going the extra mile
Exceeding expectations is in our DNA. We go beyond monitoring and the written runbooks/playbooks by ‘connecting all the dots’ to proactively address issues before they can affect your business.
“Zero-Miss” Model
We operate under a ‘zero-miss’ model, which nearly eliminates the possibility of missing alerts and incidents. This commitment ensures that potential issues are addressed promptly, maintaining the highest levels of reliability.
Technology Agnostic
We acknowledge that you have already invested in tools and systems; that’s why we developed technology and methodologies to be technology-agnostic. This adaptability enables us to tailor our solutions to meet your specific needs.
Vast Experience
We operate NOC services over the last 15 years, supporting more than 150 customers during this time, which has allowed us to gain valuable expertise and knowledge. Our long-standing track record demonstrates our ability to handle complex challenges efficiently, providing you with unmatched support
moovingon.ai
Successful NOC services rely on consistency, proactivity, visibility, and rapid recovery. Moovingon.ai enables us to achieve all of this through a single platform, ensuring the best SLA in class, automation level, and customer satisfaction.
MoovingON NOC Offerings
Add-ons: Monitoring, SRE/DevOps and manage service
SHARED
- Shared NOC resource
- 24/7/365 or off-hours and weekends coverage
- Shared Customer success manager (CSM) resource
- On-going runbook updated, training and resource management
- Sharing insights and methodologies acquired from working with multiple clients
- Alerts triage and remediation based on runbook
- Reporting and analytics
- Best in class SLA
DEDICATED
- Dedicated team members
- 24/7/365 coverage
- Dedicated NOC manager
- Deep expertise and education specific to your environment
- On-going runbook updated, training and resource management.
- Sharing insights and methodologies acquired from working with multiple clients.
- Alerts triage, war rooms, extended runbooks and root cause analysis (when possible)
- Personalized communication and customized reports and dashboards
- Reporting and analytics tailored to your specific needs.
- Best in class SLA
FREQUENTLY ASKED QUESTIONS (FAQ)
MoovingON also provides proactive activities, such as revenue graph tracking, maintenance tasks, service check-ups, etc.
Each of our customers is assigned a dedicated account manager. They send daily, weekly, and monthly reports covering your system’s performance and current open requests. Additionally, we communicate with our customers via their preferred collaboration channel, such as Slack, or Teams.
Contractually we are committed up to 10 minutes for first response SLA having said that, in real life our performance is significantly better.
Absolutely. It is critical to know if your applications are working and operating as expected. We offer complete application stack components, including front end, back end and database. We also detect pure business indicators such as real time usage and revenue tracking.
To ensure continuous improvement, our CloudOps team manages the complete incident lifecycle utilizing best practices methodology which includes: training and certification, incidents documentation, root-cause analysis, predefined protocol enhancement, reports to proactively avoid future issues.
We provide 3 tiers of monitoring: Infrastructure Level: Public cloud , Private cloud and On-premise IT features, including storage and computing resources. Application Level: Complete application stack components, including frontend, backend and databases. Business Level: Business KPIs, such as real time usage and revenue tracking.
Building an operational NOC not only is a large investment, but also requires knowledge and a great deal of time and resources. Around the clock operation requires a team of professionals that can take full responsibility, 24/7. Not every company can justify such a cost and effort. Also, our experience shows that companies at the stage of growth prefer to invest in technological development instead.
Absolutely. We can work both with open source like Grafana, Prometheus, and commercial tools like Datadog and New Relic. One of the greatest benefits we offer is our flexibility and adaptability to handle the many different platforms our customers use.
Not long at all! As we bring our operational NOC’s vast experience and best practices. The services can be deployed within 3-4 weeks from Kick-Off.
No. Our service model is flexible both in coverage and with service model. Coverage: We can deliver 24/7 coverage or just off-hours & weekend support. Service model: we offer shared, dedicated and hybrid model. For more details refer to: https://www.moovingon.com/noc-as-a-service/